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Dar es Salaam joins the growing list of smart African cities to offer Uber
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DAR ES SALAAM, Tanzania, June 15, 2016/ -- Today, Dar es Salaam becomes the 475 city to join in Uber’s growing global network (https://www.Uber.com). With
the launch of Uber, an innovative technology platform, Dar es Salaam
joins the list of smart transportation hubs in Africa. Following the
success of Uber in many other cities, Uber is excited to launch its
ride-sharing platform to the people of Dar es Salaam.
Uber Dar es Salaam
Uber’s
innovative platform connects drivers with riders in real time, at the
touch of a button. Whether you’re a local heading out with friends, in
the city on business or exploring its tourist sites, Uber provides an
affordable, safe and reliable way to get across the city.
Dar es
Salaam’s exciting, rapidly growing market makes it a perfect fit for
Uber. The World Bank states that Tanzania’s GDP growth rate is estimated
at 6.8% for 2017 and the country is maintaining a low rate of
inflation. Businesses are flourishing, with sectors such as transport,
construction and financial services booming.
Alon Lits General Manager for Uber Sub-Saharan Africa said:
“We
are proud to launch Uber in Tanzania at such an exciting point in its
growing economy. As the infrastructure of Dar es Salaam rapidly
urbanises, so the demand for affordable, easy and flexible transport
grows.”
He added, “We have set the standard for connecting people
to world-class transport, moving millions of global citizens every day
through our offering of affordable and reliable rides at the touch of a
button. Our service complements existing transport options, so we can
all work together to reduce traffic congestion and the environmental
impact of transport in the city.”
So what is Uber?
Uber
helps people get a ride at the push of a button - there’s no waiting on
the street or walking through unfamiliar neighbourhoods to find a bus.
It’s the most convenient way to get a safe, reliable and affordable ride
Before Getting into the Car
- No
more street hails or waiting outside to find a ride. You can start the
Uber app from anywhere and wait safely for your car to arrive. That
means no standing on the street to hail a cab or struggling to find the
nearest bus stop late at night.
- Trips
are no longer anonymous. When a driver accepts your request, you see
his or her first name, photo, and license plate number. You can also
check whether others have had a good experience with him or her. In
addition, the driver can see your first name and rating. You can
contact the driver—and vice versa— through the app if there is any
confusion around pick-up details.
During the Ride
- Share your ETA and location. You
can easily share your ride details, including the specific route and
estimated time of arrival, with friends or family for extra peace of
mind. They’ll receive a link where they can see in real time the name
and photo of the driver, their vehicle, and where you are on the map
until you arrive at your destination—and they can do all of this without
having to download the Uber app themselves.
After the Ride
- Feedback and ratings after every trip. After
every ride, you and your drivers need to rate each other and provide
feedback. Our safety team reviews this information and investigates any
issues.
- 24/7 Support. If
something happens in a car, whether it’s a traffic accident or
altercation between you and your driver, our customer support staff are
ready to respond to any issues 24 hours a day, seven days a week.
- Rapid Response. We
have a dedicated Incident Response Team to answer any more urgent
issues. If we receive a report that a driver or rider has acted
dangerously or inappropriately, we suspend their account, preventing him
or her from accessing the platform while we investigate.
Behind the Scenes
- Always on the map. Accountability
is one of the things that makes riders feel safe in an Uber. We use
GPS to keep a record of where a driver goes during the ride, allowing us
to verify that the most efficient routes are being used, which creates
accountability and a strong incentive for good behaviour.
- Working with law enforcement. In
cases where law enforcement provides us with valid legal process, we
work to get them the facts, for example by providing trip logs. Again,
transparency and accountability are at the heart of the Uber experience.
- Pre-screening drivers. All drivers must undergo a screening process before they can use the Uber app.
Alon Lits added:
“Uber is part of a broader global evolution in transportation. Dar
es Salaam is a vibrant, thriving city with a growing youthful labour
force that is ready to welcome and support our service. Together, in
partnership with the current transport system in Dar es Salaam, we will
shape the future of urban travel to benefit passengers, drivers and the
environment. We are so excited to be launching here.”
Uber is
celebrating its launch in Dar es Salaam by providing free rides.
Tanzanians can try out the new service by accessing their complimentary
rides on the Uber app.
THE FINE PRINT (Terms and Conditions for free rides)
- You must download the Uber application and enter the promo code MoveTanzania in order to receive the free rides
- Free rides are available from Thursday 16 June at 12:00 until Sunday 19 June at midnight
- Users are limited to a total of 6 free rides and each trip is limited to maximum of TZS 12,000 each
Note that free rides are only valid for trips that start & end in the Dar es Salaam coverage area.
Distributed by APO (African Press Organization) on behalf of Uber.
Media Contacts
Samantha Allenberg - Uber Communications Africa Tel: +27 82 453 7495 Email: samantha.allenberg@uber.com
About Uber Uber (https://www.Uber.com)
is a technology company that connects riders and drivers at the touch
of a button. Available in 475 cities across 73 countries, the Uber
platform is evolving the way the world moves. Uber’s mission is to
change the way citizens of the world move, work and live. It aspires to
transform the way people connect with their communities and to bring
reliability, convenience and opportunity to transport systems.
Social Links: Twitter: @Uber_Tanzania Facebook: /UberTanzania Instagram: @Uber_Tanzania
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